Assessor Resource
UEGNSG713
Investigate billing exceptions-conditions
Assessment tool
Version 1.0
Issue Date: May 2024
This unit involves the skills and knowledge required to investigate billing exceptions/conditions in a utilities industry environment.
It includes giving consideration to exceptions and conditions, investigating why billing exceptions occur, liaising with customers, and developing and implementing solutions to problems.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)